Enterprise Rent-A-Car is a renowned brand in the car rental industry, offering a wide range of vehicles for all types of travel needs. With a strong presence worldwide, Enterprise has built a reputation for providing top-notch customer service and reliable vehicles. Each rental experience is tailored to meet the specific requirements of every customer, ensuring a seamless and enjoyable journey. The brand prides itself on its extensive fleet of well-maintained vehicles, which cater to both personal and business travel needs. Enterprise Rent-A-Car values customer satisfaction above all else, going the extra mile to exceed expectations. With a commitment to excellence and a focus on customer convenience, Enterprise Rent-A-Car has become a trusted choice for individuals and companies seeking reliable transportation solutions.
Amenities and More
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Identifies as women-owned
- Active military discounts
Reviews
I want to be clear that this 5 Star review is directly related to Jeremy Brown in the Utica Location. While everyone at the Cleveland Hopkins Airport location should be immediately fired, Jeremy specifically went above and beyond to mitigate a scary and unexpected situation with my rental. Jeremy answered calls after hours, provided additional information and was all around helpful and professional. Whereas Cleveland Hopkins airport couldn't care less about our situation, Jeremy did everything in his power to make sure we had a safe, reliable vehicle. Give that dude a raise.
The manager, Jake, provided excellent service. He was kind, professional, and put me in a vehicle that best fit my needs. If Enterprise values their staff, then they already know Jake is a real asset within their company. I’ve been a customer for over a decade, and he sets a good example & standard for customer service. Will gladly return to the Burrstone Rd location the next time I need to rent a vehicle.
I recommend this location based on a recent positive experience. The team here went above and beyond when I had an issue with a rental. I had rented from another location, and after loading a family heirloom into the back, the lift gate on the vehicle would not open to get it back out. The national phone line said I would have to switch vehicles when I called. But the staff here invested the time and effort to troubleshoot the problem with me when I explained that the contents were of sentimental value. They were able to get the lift gate working again. I am grateful to the entire team for their dedication.
Would like to say a big thank you to Jeremy and Jaylin. They went above and beyond for me in customer service including staying an hour past closing to help me resolve an issue, and made sure I was put in a car also at a reasonable price. Would highly recommend, thanks again!
We always get great service at this location. This last trip we had turned into a bad trip when my husband had a medical emergency and I was stuck with 2 cars and 2 kids to get back home and the rental having to be back by a certain time. I contacted them and a local enterprise near me and they worked something out so I was able to get the car in on time and my family back to my car. Thanks again guys for the great understanding and great service.
My experience was quite wonderful. The only reason it's not 5-stars is b/c I would have preferred to pick the rented vehicle up in Rome vs. Utica. Luckily, my friend could take me to the Utica location.
The vehicle itself was FANTASTIC! Super clean!
The pick-up process was very fast and thorough. Grace was the one who walked me around the truck and answered any of my questions and she was very friendly and made me comfortable to ask things. Didn't rush the conversation, but realized I was on a tight schedule. I was highly impressed!
I would rent from Rome-Enterprise (preferred) or Utica-Enterprise again without hesitation!
I rented a car for 4 days on 3/22/2022 from the Utica NY location and I am VERY pleased with the friendliness of ALL the staff I encountered (this includes on the phone and in person) and the ease of renting this car! NO HASSLES WHATSOEVER!! Car was clean, reliable and great on gas consumption! A WIN WIN SITUATION! THANK YOU ENTERPRISE!
I HIGHLY RECOMMEND!!!
Rented a car here once and I really mean once! They were extremely unprofessional, short, and plain rude. Vehicle was never even cleaned. If I wanted to drive in a dirty nasty car I’d drive my own. Waste of my time and money!
Location
1705 Burrstone Rd, New Hartford, NY 13413, United States
Hours
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Monday
08:00 AM - 05:00 PM
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Tuesday
08:00 AM - 05:00 PM
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Wednesday
08:00 AM - 05:00 PM
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Thursday
08:00 AM - 05:00 PM
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Friday
08:00 AM - 05:00 PM
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Saturday
09:00 AM - 01:00 PM
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Sunday
10:00 AM - 02:00 PM
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